I got to thinking the other day about how I support the local biking community. I don't take a very focused approach. Instead, I opt to spread my 'wealth' around to various stores. It makes for a very interesting series of experiences and experiments. Unfortunately, I also don't tend to build any camraderie with the staff. Nobody knows me, as far as I know. I suppose I'm the same way with a lot of things, like bars and coffee shops. I don't stick to just one.One on One. My most recent venture led me to One on One bike studio/coffee-shop/whatever they decide to be from one day to the next. I've always found this place a little intimidating. They have a big reputation, and the few times I went past the back alley entrance there've always been a group of hipster messenger types seemingly glaring at me through cigarette (etc) smoke and over tall boys of PBR. I bought a wheel for my winter bike, then when I got over my head mechanically, I returned to have them mount it. I was impressed in the end, but it took three interactions with the mechanic to get there. The first transaction was simple, a purchase of a rear single speed wheel. I bought the freewheel for the wheel since my old one turned out to be rusted into a fixed position. The mechanic at the Hub informed me I'd purchased the incorrect wheel and why. So I brought it back to dude at One on One who agreed that it was in fact the wrong wheel. He insisted I didn't specify a single speed. I know I did, but whatever, I'm so non-confrontational it hurts. "So how do I fix it?" I asked, because I'd already wrapped rim tape around it and slapped on the tire from my old bike. "You...should probably just let me do it." He asked a fair price and I agreed because, well, I just wanted to ride my bike. He was done it twenty minutes and it rides very well. So far. In the end he was in a really good mood, very amicable and welcomed me to come back for anything. Speaking of...
The Hub Bike Co-Op. I go here sometimes. They have two locations, both close to me. They're the first place I went when I started looking for a new bike. I gave them my criteria and they told me what my options were. They didn't pry for any additional information, didn't try to upsell me to a more expensive bike and treated me like a person. I appreciated it a lot, but I didn't like the KHS bike they showed me. It wasn't sexy, but it was decent. Since then I've bought a lot of things there from my headlights to my own hipster Chrome bag. Up until my last trip, they have always been extremely nice. When I bought my fenders there and they invited me at check-out to use the shop they typically rent out to install them. There was a lot of slush on the ground and it was raining, so it was much appreciated. I'd gone back to use their shop to install the freewheel, asked if I could use the shop to install it like this was a normal thing, and the two guys at the register, one of which was perfectly nice the day before, looked at me as if I was the most ridiculous thing they'd ever seen. They both brandished pained, awkward expressions, looked at each other and shrugged their shoulders. "Do you have a receipt?" The formerly-nice guy asked. "What?" I answered, confused, and started looking through my bag. Before I found it he informed me I had the wrong wheel anyway, prompting the conversation with the mechanic. So I left. I'll probably be back, but not for a while. It made me think of how hit or miss a lot of this is. I don't know what it is about working at a bike shop. Maybe it's really emotional for some people, or maybe there's some training along the way on how to act as aloof as possible when somebody just needs a hand. This interaction made me rethink my previous and only experience with the Varsity Bike Shop in Dinkytown. I've written about them before, and the review as not exactly glowing. Pretty sure they're off my shitlist.
Erik's. I still feel a little guilty when I think about the amount of work the salesman at Erik's put into working with me and answering all of my questions and pinpointing what bike I should buy and why. He was patient and unassuming, and he used a very effective sales technique that I'm sure has it's own name in salesman circles. The plan goes as such: find out what the person is looking for and what they're willing to pay. Then, find three different options that match some or all of those. The first will be the budget-minded option. It meets their financial requirement, but comes up short in components or fit. It's not very glamorous, but it's what the customer is looking for. In this case it was a Raleigh, I don't remember which model. I didn't like the look, the color and I didn't know enough about bikes to know Raleigh is a good company with respectable products. Nope. Then present the customer with an option that not only meets, but exceeds all of their criteria. If my memory serves me correctly, this was a Specialized Tarmac. In car terms, it was like sitting in a Porsche, imagining all the places you'd go and how fast you'd get there. I got excited until I looked at the price tag. More than double what I was looking for. The customer will be trying to figure out if and how they can justify this purchase, loosening up the financial requirement, and this is really key. You've shown them what they want, but cannot have. You have also elevated the expectations and requirements for components and fit. Then you give them the middle of the road. Sure, it's a little more money than the base, but it shares a lot of the same characteristics of the expensive option. Of course it costs more, but it fits better and gives them what they want. A couple extra hundred is a lot easier than an extra twelve hundred. Hook, line, sinker. He got me, but I didn't have the money available to me, so I couldn't get it right then and there. I had to find another store that would finance me. I had to move on. They have some pretty nice bikes here, I always drool over the Specialized Langster's they have on hand, especially the New York and Seattle versions. Still, I've gone back for accessories, gloves, lube and a tune-up. I'd recommend them for that and bikes. As far as their shop staff goes it's been hit or miss. Sometimes great, sometimes dodgy.
Bicycle Chain. Definitely where I've spent the most money, as this is where I bought my Specialized Allez sort of roadie clown friendly bike. Also as fast as it was affordable. I got a discount on that, then wound up getting some extras installed, detachable fenders, new tires and my helmet I never wear. They're kind, unassuming folk as well who will sell only what the customer asks for. The mechanics are knowledgeable as well. When I came in I knew exactly what bike I was looking for, but the guy there didn't know that, so it was interesting to see his lassiz faire sales technique at work. Pretty much, "You can buy it, or you can leave it. It's cool. Whatever." He didn't try to upgrade me to a more expensive Specialized and he didn't try to push me on the Surly when I had questions about that. I didn't know a whole lot about bikes, but a steel frame seemed heavy to me. The Allez weighed like 15 lbs, and that was a huge selling point for me. I wanted fast, first and foremost. Everything else came after. And they would finance me, so I went there. All but the last time I went there they were helpful and not at all pushy. I've stopped going here because I just don't feel like biking all the way to Roseville when I have about 10 shops closer to me. Probably more.
Cars R Coffins. I responded to a craigslist ad for a converted single speed Raleigh. It turns out it was Hurl from CRC Coffee Bar/Cykel Garage. I met him at the coffee shop, took the rather tall yellow bike around the block and was sold instantly. I really like this place, it's quaint, it has good biking magazines and books, a small shop you can rent out and there's usually a few affordable bikes on display.
Freewheel Bike. I go here most. They have always been nice, minimal hipster and very helpful. It's the first place I saw an All City bike, which I immediately fell in love with. Them bikes is hot. They are always happy to answer any questions, willing to order parts not on hand and some day I intend to take a class there on fixing bikes. If I'm riding with somebody I typically direct them to Freewheel for any fixes or parts.
Flanders Brothers. I know nothing about this store because all I've ever bought here is a tube. They were very helpful in that instance. They are also closed on Sundays so their bike team can ride/train/whatever. That's most of the reason I've never gone for anything else. They usually have a really nice ladies bike in the window. I don't know why, but that's always the first thing I look at on my way by. That, and that their sign on the side of the building said 'Flan Bros' for a long time.
Angry Catfish Bicycle and Coffee Bar. When is somebody going to have a bar-bar combined with a bike shop and not a coffee shop combined with a bar? I misread when I first heard of this place and thought, "Finally!" Nope. Not so. I had just skipped over the word 'coffee.' Meh. I finally made it in here this past week and oh my lord they have the most sexy bicycle selection I've ever seen in one place. They had an All City Nature Boy complete and frame-only on display that made me...well, dream a little. Someday. They also completely sold me on Raleigh. I couldn't believe all the bikes I really liked there came from the same company. I was going to buy a freewheel from them, but they didn't have the right one and I was short on patience. Next time. Promise.
Sure, I've gone to REI in a pinch, but I feel a little guilty buying from them. They're definitely a big fish, but they're also a co-op, so I don't feel as bad as when I go through Amazon or god-knows-who on eBay. Mostly clothing from here, and my Delta bike rack. It's the shit.
So, I've learned a lot over the years from a lot of mostly patient people. Given my recent Jekyll and Hyde experience at the Hub, I've decided to man up and bury the hatchet with the Varsity Bike Shop. I will no longer be sharing my bad experience with others or recommending people avoid them. Time to grow up, me thinks. After that, I'll be printing out a wallet-size picture of the Nature Boy to carry with me always.



